Mr. Ghassan Fares
General Manager
Owner and GM since opening. The voice on the line at +970 (0)2 240 8080 if you ask for the GM.
gm@cityinnpalace.comAbout us
A family hotel at the gateway to Al-Bireh / Ramallah
City Inn Palace Hotel sits at the gateway between Al-Bireh and Ramallah, a fifteen-minute walk from Manarah Square and minutes from the city's banking and government centres. We host leisure travellers, business guests, corporate and conference delegates, and wedding parties — all under one roof. Last renovated in 2025, with secure underground parking for 35 cars, fast fiber Wi-Fi (1:1, 100/100 Mbps) throughout, the much-loved Al Khan Restaurant, a café with hookah service, a terrace, and four event halls accommodating from 10 up to 180 guests.
We've welcomed leisure travellers, business guests, corporate and conference delegates, and wedding parties since the year 2000 — quietly building a reputation for warm service, value, and a location that puts the entire city within reach.
25 years of hospitality
The hotel briefing
City Inn Palace Hotel has built its standing through 25 years of consistent hospitality — an intimate property that became a quiet fixture for tourism, government, and private-sector business in Ramallah and Al-Bireh. We're known for an authentic, unfussy design and easy-to-access facilities. The lobby has a calm, away-from-the-city feel; the kitchen serves food in our own homemade style; and the team — most fluent or proficient in English — is among the most experienced in the country. Since December 2014, the hotel has been under the management of Orient Hotel Management, who have led the renovation of rooms, restaurants, and event halls, and continue to keep our facilities aligned with current industry standards.
25
Years in service
Orient Hotel Management
Managing the hotel since December 2014
From the GM
A letter to our guests
Thank you for considering City Inn Palace Hotel for your stay in Ramallah and Al-Bireh.
We are a family-owned hotel — proudly so — and have been welcoming guests since 2000. We are not the largest property in the city, and we don't try to be. What we work on, every day, is the simple things: a clean room, a warm welcome, a quiet night's sleep, and a breakfast worth waking up for. When you stay with us, you are not a reservation number. You are our guest.
Our team is here for you around the clock. If something is not right during your stay, please tell us — at the front desk, by phone, or directly to me. We would much rather hear about it while you are here than read about it after you leave, because we genuinely want to make it right.
Whether you are here for business, for a holiday, for a wedding, or for a meeting that brought you to the city for a single night — we are honoured that you chose us. We will do our best to make sure you choose us again.
Ghassan Fares
General Manager
Our vision
Six commitments we live by
1
Personalised service
Every guest's specific needs met with a friendly, professional, and prompt attitude — every shift, every day.
2
Consistency
A consistently superior experience that's reliably better than the alternatives in Ramallah.
3
Integrity
We hold the highest standard of conduct in every interaction with our guests, our partners, and our team.
4
Teamwork
Front desk, housekeeping, kitchen, and management — one team working toward your stay being effortless.
5
Respect
Respect for the hard work and contribution of every team member, every guest, every supplier.
6
Communication
Always available, always responsive — to inquiries, suggestions, and concerns. Reach the front desk or the GM directly.
The team
Meet the team
The people who run the hotel every day — at reception, in the kitchen, in housekeeping, and behind the scenes.
Mrs. Wafaa Fares
Marketing & Social Media Director
Leads marketing, brand, and the relationships with our OTA and travel-agency partners.
wafaa@doreylab.com
Sharihan Adi
Operations Manager
Runs day-to-day operations across reception, housekeeping, and back-of-house — the person who keeps the hotel humming.
Jane Hanania
Sales Manager
Corporate accounts, conference bookings, and group rates. Direct mobile +972 599 887 386.
Rana Kawwas
Front Office Manager
Heads the front office — reception, reservations, and the night-audit team. First face many guests meet.
Md. Mannasra
Chef
Oversees the kitchen — Mediterranean and Palestinian cuisine, daily breakfast buffet, and all events catering.
Hadi Awwad
Housekeeping
Leads the housekeeping team — keeps every room spotless, every bed turned down, every detail right.
Want to meet the team in person?
Book direct, walk through the lobby, and meet whoever's on duty. We mean it.
Book your stay